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Corona updates

What is the status of the event I bought tickets for?
Due to the measures taken by the Belgian government to combat the coronavirus (COVID-19), many events cannot take place on the scheduled date. You can consult the list of events affected by the corona crisis on the Tele Ticket Service website. This list is updated regularly. If the event for which you bought tickets does not appear in the list, it means that the organiser has not yet provided concrete information about the status of the event.

I have tickets for an event that has been moved. What can I do now?
If an event is rescheduled, all ticket buyers are notified via email. Without further notice, tickets remain valid for the new date. If you cannot attend, you will find a link to the refund form in the email.

I have tickets for an event that has been rescheduled to a date yet to be determined. What can I do now?
If an event is rescheduled and the new date is not yet known, we ask you to keep your tickets anyway. As soon as the new date is known you will receive a new email.

I have tickets for an event that has been cancelled. What do I do now?
If an event is cancelled, ticket buyers will receive the necessary information for a refund via email.

General info

What is the address of Forest National?
Avenue Victor Rousseau / Victor Rousseaulaan 208, 1190 Forest (GPS coordinates 50.81019, 4.32529).

What is the difference between Forest Box, Forest Club and Forest National?
Forest National has a 8,000 people capacity. For some events, the venue is reduced to a Forest Club, for an even more intimate atmosphere. There is then room for about 3,800 – 4,500 visitors. So it is the same venue, but with a different set-up. The Forest Box is the smallest and most intimate setting, intended for small concerts. Please note that seating cannot be guaranteed in this set-up, as it often involves unnumbered seats on the arena floor.

Do minors need to be accompanied?
Minors may enter the venue without being accompanied by an adult. There is even a K+R zone to safely drop them off. However, Forest National cannot be held responsible for these minors under any circumstances.

Can children enter for free?
No, every person needs a ticket to get in. Depending on the concert or the nature of the show, there are sometimes special prices for children, so always contact Tele Ticket Service.

I have lost something during the event. Who can I contact to report this?
A mobile unit of the police zone Brussels-South is present at each event. You can immediately contact them to report lost objects. If you notice that you have lost something after the event, you can always enquire via info@forestnational.be.

Can I do a student job at Forest National?
Not during the summer festival season, as few events are organised then. During the rest of the year we are always looking for stewards and hostesses. Mail your motivation to info@forestnational.be. If you are eligible, we will invite you for an introduction as soon as possible.

If you are a member of a non-profit organisation, you and other member of your organisation can come and work at our bars during concerts to earn some extra money. To find out how this works and whether you qualify, send an e-mail to sebastien.raemdonck@sportpaleisgroup.be.

Tickets & reservations

When will ticket sales for an event start?
The time of the start of ticket sales for a particular event will be announced through this website, our social media and other media channels. You can also subscribe to our newsletter for information on upcoming events.

How can I buy tickets?
Tickets for all our events are sold via Tele Ticket Service www.teleticketservice.com, 070 345 345 (max. 0.30 euros/min.), from the Netherlands: 0900 45 000 45 (0.45 euros/min.), from other countries: +32 34 0000 34).

To book online, click the ticket button of the event of your choice on the Tele Ticket Service website. You will also find the ticket link as a button on the venue’s website. If there is no ticket button visible on the Tele Ticket Service website, this means that the sale did not start yet. The start of the ticket sale is stated on the event page.

You can book by phone calling Tele Ticket Service on working days from 9.00 a.m. to 12.30 p.m. and from 1.30 p.m. to 6.00 p.m.

If an event is not sold out, you can also buy a ticket in Forest National before the start. Left of the main entrance there is a box office where you can buy tickets. This box office opens about 1,5 hour before the start of the event. Do not buy tickets on the street or through alternative websites (viagogo, ticketswap). You will pay too much and there is a good chance that the tickets are forged and you will be denied access.

For information on whether or not box office sales are available just before the event, please check the TIMING information published on the website a few days before the event. Please note that tickets purchased at the box office are subject to an additional service charge of 2 euros per ticket.

I am a visitor with reduced mobility, how can I buy tickets?
The venue has specially reserved spaces for wheelchair users and their companions. Tickets for these spaces cannot be bought online. As a visitor with reduced mobility you need to contact Tele Ticket Service at 03 400 00 34 (from abroad +32 34 0000 34) and mention that you want to reserve a place in the area for people with reduced mobility.

Can I choose my own seats?
You cannot choose your own seats when booking online. Seats are allocated automatically according to the “equal allocation” principle. The venue is filled equally, not block by block.

If the ticketing system can no longer allocate seats together (side-by-side), individual seats will be offered. This is always clearly indicated in a red box at the top of the page. In this case, side-by-side seats are also no longer available via the call centre.

If you would like to reserve specific seats, have a particular preference or would like to find out what the possibilities are, please contact the Tele Ticket Service call centre by telephone (not via email or chat) on 070 345 345 (max. € 0.30/min.), from the Netherlands: 0900 45 000 45 (€ 0.45/min.), from other countries: +32 34 0000 34 (available on working days from 09.00 a.m. to 12.30 p.m. and from 1.30 p.m to 6.00 p.m.).

Are there restrictions on the number of tickets per purchase?
In most cases there is a limit of 10 places. This can vary from event to event. For a larger number of tickets, please contact Tele Ticket Service at 070 345 345 (max. € 0.30/min.), from the Netherlands: 0900 45 000 45 (0.45 euros/min.), from other countries: +32 34 0000 34).

How do I make a reservation for a large group?
Would you like to attend an event with your association or group? That is possible! At many events, groups are also offered great discounts or benefits. For more information, send an email to groups@sportpaleisgroup.be.

When will I receive my tickets?
As soon as you have booked your places, you will receive a booking confirmation and a payment invitation by email or ordinary mail (unless you have opted for payment by bancontact, credit card or (in the Netherlands) i-Deal, in which case you will be immediately directed to the payment site Ingenico). Your reservation is only final after payment. The tickets will be sent to you by post or e-mail after payment. For some events there is a delayed ticket delivery, which means that the tickets are only delivered about four weeks before the event.

What to do if I have not received my tickets, if they are lost or stolen?
Please note that for some events there is a delayed ticket delivery. In that case, the tickets will not be delivered until about four weeks before the event. If you still haven’t received your tickets 1 week before the event, please contact Tele Ticket Service 070 345 345 (max. 0,30 euro/min.), from the Netherlands: 0900 45 000 45 (0.45 euros/min.), from other countries: +32 34 0000 34).

If you ordered online with the data from an (in the meantime) closed mail account or if you entered an incorrect mail address when registering, it is obvious that the e-tickets cannot be delivered. You can try to change the mail address via your account on the Tele Ticket Service website. If this does not work, your paid reservation will of course remain valid and you can pick up your tickets at the box office upon presentation of your identity card. Make sure you have your reservation number at hand.

Tickets sent by post can be replaced in case of loss or theft. This will be done at the box office on the day of the event. Duplicate tickets are reprinted only once. The tickets can only be handed over to the original purchaser upon presentation of his or her identity card.

Invalidate your lost or stolen tickets by contacting Tele Ticket Service one week before the event. This way, third parties cannot use your tickets.

What is the difference between unnumbered (General Admission) and numbered seats?
Depending on the event, different tickets are available. At some events there are only unnumbered places. This means that no fixed place is reserved for you, so you can choose between the arena floor or seats in the grandstand or balcony. The ‘first come, first served’ principle applies here. So be quick. At other events, there are different categories. In that case, your place or specific seat is reserved.

Where are my seats in the venue?
To find out which seats you can reserve or where exactly you will be seated, consult the seating plan. Click here to see the Forest National seating plan. Please note: the seating plan only shows the colour zones where the seats are located. This map has nothing to do with the different price categories that apply to an event. Various seating arrangements are possible at Forest National. Each organiser decides for himself which seats he allocates which price.

What happens to my ticket if the event is postponed or cancelled?
If the event is postponed, your tickets remain valid for the later date. We will keep you informed via our website and via email of the new date on which we expect you with your ‘old’ ticket. If you are unable to come on that day, you may request a refund. Please contact the seller of your ticket for a refund. If the event is cancelled and there is no new date, then you will be refunded. Please contact the seller of your ticket for that as well.

Can I change my ticket if there are changes in the supporting programme of a concert?
Cancellations and/or changes to the supporting acts of a concert are no reason for a refund or exchange of tickets.

Will my ticket be refunded if I do not use it?
Unused tickets will not be refunded.

When is a ticket invalid?
Your ticket is only valid for the day and time and for the event indicated on the front of the ticket. The ticket is not valid without the barcode and/or if it is illegible.

Do not buy tickets on the street or from auction sites or second-hand ticket sites, as there is a high chance that they are forged. Fake or illegally resold tickets are easily recognisable at the venue’s entrance via the barcode on the ticket.

Can I resell my ticket?
It is forbidden to resell the tickets or provide them to third parties in any way for commercial reasons.

MORE TICKETING FAQ
For other common questions regarding tickets: click here.

VIP Experience

How can I book a VIP Experience?
On the website, go to the event of your choice via the calendar. After you have clicked on this event, you will see the option to purchase a VIP Experience via a button.

You can find a complete overview of all events with a VIP experience in our VIP section.

As a wheelchair user, can I access the VIP area?
As a wheelchair user, you can use the lift to reach the VIP Village. You can follow the event from reserved places in the venue. If you do not need your wheelchair permanently, you can call upon the volunteer staff of the non-profit organisation Humanity Help Team to find your place. Please inform us in time so that we can make the necessary preparations. If you, as a wheelchair user, would like to reserve a VIP package, please contact the VIP department viavip@sportpaleisgroup.be before placing your VIP order.

Can I also meet the artist if I book a VIP Experience?
Unfortunately not. We rent our venue and everything that comes with it to an organiser, and he is the one in contact with the artist. We can only ensure that you can enjoy the event in the most exclusive way, including various VIP benefits.

Where are the VIP car park and the VIP entrance?
If you have ordered VIP tickets, you are also entitled to a parking space. The VIP car park is located behind the building, Avenue du Globe / Globelaan 36 in Forest. If you look at our building, the VIP entrance is on the right (via the Colruyt car park) next to the main entrance of Forest National. In exceptional cases, an additional car park can be provided. You will always find the right parking space mentioned on your ticket.

Mobility

Can I get to Forest National by public transport?
Forest National is very easy to reach by public transport. You can take the train to Brussels-Midi. From there, you can use the Event Pass code on your ticket to take a bus or tram to Forest National. The Antwerp Central-Nivelles train service also stops at Forest-East (Forest Est-Vorst Oost). From there it is only a 4 minutes walk to Forest National.

In cooperation with the SNCB, Forest National has created the advantageous Bravo! Ticket. This ticket allows you to travel to and from Forest National by train at half price. The ticket can be bought online from 31 days before the event via the website nmbs.be/bravo!. To get the 50% discount on your train ticket to and from the event at Forest National, you must enter the unique SNCB code shown on your entry ticket when you buy your train ticket. Your Bravo! Ticket is valid between any Belgian departure station and Forest East (Forest-Est) or Brussels Midi station on the day of the event. The return journey with the Bravo! Ticket can also be made the day after your outward journey.

Several buses (54) stop at the entrance of Forest National. Also the tram stop (82) is nearby. After the event, the trams take you to the train station or directly to your destination. Bus and tram lines are reinforced before and after the concert. For more information go to the section Mobility.

What is an Event Pass?
An Event Pass code can be exchanged for a return journey on the STIB network (STIB provides public transport services in the 19 municipalities of the Brussels-Capital Region and 11 other municipalities on the periphery). This nine-digit code is printed on your ticket and can be exchanged up to 72 hours in advance at a GO machine located in most major STIB stations. Please note: your admission ticket for the event is not a valid ticket for public transport. For more information on the Event Pass, click here.

Can I easily park in the vicinity of Forest National?
Avoid parking in the neighbourhood! Since 1 January 2020, there is an “event zone” in the Forest National vicinity. This zone was introduced in order to reduce the pressure of car traffic and the parking problems of local residents. Visitors to Forest National pay 5 euros per hour in this zone (payment can be made by SMS) from 7.30 p.m. to midnight on show days. The zone is situated in the streets around Forest National and can be recognised by the parking meters. The entire territory of the Brussels Capital Region (i.e. all 19 municipalities) is covered by the Low Emission Zone (LEZ). The Ring Road (R0) is not covered by the LEZ, as are some access roads to transit car parks, including the Parking Stalle, from where you can use public transport to get to the venue. Go to the more detailed info.

Use Park+Ride and your Event Pass! If you come by car, park at the Stalle Parking at exit 18 Drogenbos of the Brussels Ring and take the public transport at the Keyenbempt stop (GO vending machine available) and take tram 82 (direction Berchem Station) or tram 32 (direction North Station) to the stop Zaman – Forest National. Forest National will deploy additional trams depending on the expected number of visitors.

We advise you to park in the Audi car park and to walk to the venue. The Audi parking is located at the corner of the Boulevard de la Deuxième Armée Britannique / Brits Tweedelegerlaan and the Rue des Abbesses / Abdisssenstraat in Forest. From there it is only an 8-minute walk to the venue. Please note that this car park is not always available. Please check a few days before the event via the button TIMING whether this car park is available or not!

For concerts attracting a younger audience, Forest National provides a Kiss +R zone where young people can be dropped off safely and efficiently and picked up again after the concert. The drop-off zone is located in the Avenue du Globe / Globelaan at house numbers 72-76 in 1190 Forest. The person dropping off can then park the car safely in the Audi parking at the corner of the Boulevard de la Deuxième Armée Britannique / Brits Tweedelegerlaan and the Rue des Abbesses / Abdisssenstraat in Forest. This car park is open from 5 p.m. A parking ticket costs 5 euros. At the end of the concert (see timing at the event) the person who brought the visitors can wait for them on the esplanade in front of the venue to walk together to the Audi parking tower.

If you have purchased a VIP Experience ticket, a parking space will be reserved for you.

For visitors with reduced mobility, there are 8 parking spaces just next to the venue, on the Avenue Victor Rousseau / Victor Rousseaulaan.

For more information, go to the section Mobility.

Can I call a taxi after the event?
We recommend Collecto, a collective taxi service available seven days a week between 11 pm and 6 am throughout the Brussels-Capital Region. Collecto currently has 200 departure points. One of them is located in front of Forest National. After each event, a number of taxis are waiting at the exit of the venue. If you would like to take a taxi to the venue, you can order one by calling Taxi Verts on +32 2 349 49 49.

Course of your visit

When do you open the doors for an event?
We usually open the doors about an hour and a half before the start of the event. This gives you plenty of time to have a drink and find your place. For the exact opening hours of the box office, please check the Timing information on the event detail page, a few days before the event.

No problem if you want to come earlier: on the forecourt at the entrance, there are always stalls with food and drinks, where you can already soak up the atmosphere. Our forecourt is freely accessible. Camping is not allowed.

In order to facilitate entry into the venue itself and to simplify control, we insist that every visitor has his/her own ticket in his/her hand. This allows for a smooth scanning of your ticket.

As part of the security measures, Sportpaleis Group is tightening up its (hand)bag policy! All bags larger than 21 cm x 30 cm x 10 cm (or 8.27 × 11.81 × 3.94 inch; A4 size) are FORBIDDEN. Backpacks and all kinds of luggage are also prohibited! Strict controls are carried out. If for medical reasons you cannot meet the requested sizes, please contact us in advance via info@forestnational.be.

Are there lockers?
Forest National provides cloakrooms and/or lockers depending on the type of event. At the cloakroom, you pay 2 euros per piece of clothing handed in. You pay 5 euros per locker and also 5 euros for the key (the 5 euros are returned when you return the key). Several jackets, a helmet or other items can fit in one locker. Advice: take a picture of your key/cloakroom number. Lockers and/or cloakroom are available from the opening of the doors until the start of the event. 10 minutes before the end of the show the lockers and/or cloakroom will open again.

All bags larger than 21 cm x 30 cm x 10 cm (or 8.27 × 11.81 × 3.94 inch; A4 size) are FORBIDDEN.

What if I lose my locker key or my cloakroom number?
When you lose your locker key or cloakroom number, we cannot immediately hand over your personal items. In this case there are 2 options:

Can I eat and drink something at Forest National?
Yes, certainly. There are several possibilities to eat something, both inside and outside the venue. From fries and hamburgers to pasta and waffles. The bars have an assortment of soft drinks, beer, wine and cava. Own drinks and food are not allowed. At the bars and food stands you can pay cashless and even contactless with your bank card, your smartphone or the Sportpaleis Group Cashless Card. This will save you time, provides you with more comfort and ensures that you do not miss a single moment of the event.

How do I find my seat in the arena?
In the reception area, you will find colour-coded signs to guide you to your seats (see the colour coding on your ticket). There are staff everywhere to guide you to your place. To the seating plan

Are we really sitting next to each other in the arena?
At Forest National there are blocks of seats that connect to each other. They form a single ‘physical’ block of seats, but consist of two separately numbered sections. For example: Forest National block 115/116: the numbering of the seats runs from seat 1 to 8 in block 115, and then again from 8 to 1 in block 116. In the middle you get two seats with the same seat number 8.

block 115 / block 116.
1– 2 – 3 – 4 – 5 – 6 – 7 – 8 – 8 – 7 – 6 – 5 – 4 – 3 – 2 – 1

However, not all blocks contain the same number of seats, so combinations other than 8-8 are also possible where two blocks meet.

Can I leave the arena during the event?
You can leave the arena at any time to get something to eat or drink. You can use your ticket to go outside and smoke. It is very important to keep your ticket, otherwise you will not be allowed back in.

Visitors with reduced mobility

Is the venue easily accessible to people with reduced mobility?
Of course it is! A special entrance is provided for people with reduced mobility. This entrance is located to the left of the main entrance. Volunteers from the Humanity Help Team will accompany the person with reduced mobility to his or her place, together with his or her companion. Parking spaces for visitors with reduced mobility are provided on the public road immediately next to the venue, on the left-hand side of the building, at Avenue Victor Rousseau / Victor Rousseaulaan.

First Aid

Is there a medical service at Forest National?
Yes, there is! At each event, a medical team is present in the building. Do not hesitate to ask for help if necessary. The volunteers of the Humanity Help Team are always ready to assist visitors in the best possible way. This non-profit organisation would like to expand its team of volunteers. If you would like more information, especially if you have a first aid diploma or a (para)medical diploma, please visit this web page www.humanityhelpteam.be (in French and Dutch only) or send an email to humanityhelpteam@gmail.com.

Facilities

Is there a cash dispenser at Forest National?
There is a cash dispenser on the front of Forest National, to the left of the main entrance.

Can I pay cashless?
At every point of sale in each of the Sportpaleis Group venues, you can pay cashless and even contactless with your bank card, your smartphone or the Sportpaleis Group Cashless Card. At all bars and food stands, we accept Bancontact, Maestro, Visa, Mastercard, Google Pay and (in combination with BNP Paribas Fortis) also Apple Pay. In time, cash payments will no longer be possible in the Sportpaleis Group venues.

Does the venue offer earplugs?
You will find earplug machines in the venue. The noise production during an event is of course always within the legal level. However, if you experience any nuisance, protect your hearing so that you can continue to enjoy events now and in the future in optimal conditions. You pay €2 per set at the earplug machine, but you can get your money back when you hand in your earplugs at the reception desk after the event.

Is there a babysitting service for children?
No, there is not. Why not ask a babysitter?

Are there accommodation possibilities?
There are no accommodation possibilities in Forest National itself. You can easily get to one of the many hotels in Brussels by public transport or taxi, ideal to combine your visit with a trip to the capital!

What is allowed/What is not allowed?

Can I bring food and drink to the venue?
You are not allowed to bring your own food and drinks to Forest National. However, this should not be a problem as there are several stands in the venue where you can buy all kinds of food and drinks. The drinks and snacks that are available inside may be taken into the arena itself, but we do ask that you keep the place clean and pleasant for everyone. Please show respect for the neighbourhood and do not leave any litter in and around Forest National. There are plenty of bins in which you can dispose of your rubbish.

What objects are not allowed inside?
It is forbidden to enter Forest National with your own food and beverages, sound recorders, film and photo cameras, fireworks, drones, weapons of any kind and other objects that could pose a threat to security. Abuse will be prosecuted. On entering the venue, you consent to any scanning.

Can I enter with a backpack or a large handbag?
As part of the security measures, Sportpaleis Group is tightening up its (hand)bag policy! All bags larger than 21 cm x 30 cm x 10 cm (or 8.27 × 11.81 × 3.94 inch; A4 size) are FORBIDDEN. Backpacks and all kinds of luggage are also prohibited! Strict controls are carried out. If for medical reasons you cannot meet the requested sizes, please contact us in advance via info@forestnational.be.

Can I smoke during the event?
There is a strict no smoking policy in the venue, but you can go outside with your ticket if you want to smoke. It is very important that you keep your ticket, otherwise you won’t be allowed back in. Please respect the surroundings and do not leave any cigarette ends on the ground. Those who do smoke in the venue can be fined up to 300 euros.

Can I film or take photographs during the event?
It is not allowed to take photographs or to film during events, nor to make sound recordings, unless otherwise stipulated by the organiser. Or unless, of course, you are from the press and have a valid press accreditation. In some cases, it is not even permitted to use a smartphone to record video or audio material.

Can I be filmed during an event?
Sometimes an event is filmed. As a spectator, you should take into account that there is a chance that you will be filmed. If you are absolutely opposed to this, you can always report this to the info point in the foyer before the start of the event.

Can I use the logo or name of the event?
Unless written permission has been obtained from the organiser, any commercial use of the name or logo of the event or the artist is strictly prohibited.

Safety

What measures are taken to ensure security?
Security guards conduct searches at the entrance, patrol the venue and intervene during incidents. The police and the army service are also present at every event to guarantee the safety of visitors.

More FAQ

Where can I go for further questions?
For questions about the tickets, you can contact Tele Ticket Service

For any other questions concerning your visit, please send an e-mail to info@forestnational.be. You can reach Forest National’s administrative department every working day from 9 a.m. to 12.30 p.m. and from 1.30 p.m. to 5 p.m. on +32 3 400 69 70. At this number it is NOT possible to order tickets!